Shipping & Delivery

This Shipping Policy explains how Royal Scent handles the processing and delivery of orders placed through our website. Royal Scent is a trading name operated under the authority of Ngcoya Industries (Pty) Ltd, a company registered in South Africa (registration number 2020/596959/07), operating from 129 Main Road, Observatory, Cape Town. This policy was last updated on 20 August 2026. Order Processing Once your payment has been successfully processed, we will prepare your order for dispatch. We aim to dispatch orders within 1–3 business days. Orders placed on weekends or public holidays will generally be processed on the next business day. During busy periods, processing may take slightly longer. If there is a significant delay, we will make reasonable efforts to notify you. Delivery Areas We currently deliver within South Africa. Delivery availability and delivery times may vary depending on your location and the courier service available in your area. Delivery Fees The applicable delivery fee will be shown at checkout before you complete your purchase. Any free-delivery promotions are subject to the terms of the specific promotion. Discount codes apply to eligible products only and do not reduce delivery charges unless we expressly state otherwise. Delivery Times Once your order has been dispatched, delivery generally takes approximately 2–5 business days for most areas in South Africa. Remote areas may take longer. Delivery times are estimates and are not guaranteed. Delays may occur due to courier operations, public holidays, weather, or other circumstances outside our reasonable control. Tracking Where tracking is available, we will provide your tracking information once your order has been handed to the courier. Tracking information may take some time to become active after dispatch. Delivery Address You are responsible for providing an accurate and complete delivery address and contact details when placing your order. If an order cannot be delivered because an incorrect or incomplete address was provided, you may be required to pay any additional delivery costs incurred to have the order sent again. Delayed, Lost, or Damaged Orders If your order has not arrived within the expected delivery period, or if you believe your parcel has been lost, please contact us at admin@royal-scent.co.za with your order number so that we can investigate the matter with the courier. If your order arrives damaged, please contact us within 7 days of delivery with clear photographs of the damaged product and packaging. We will assess the issue and, where appropriate, arrange a replacement or refund in accordance with our Returns Policy. Risk in your order remains with Royal Scent until the order has been delivered to you or collected by you, as set out in our Terms & Conditions. Incorrect or Missing Items If you receive the wrong product or an item is missing from your order, please contact us at admin@royal-scent.co.za within 7 days of delivery with your order number and details of the issue. Where the error is ours, we will arrange an appropriate remedy. Changes to This Policy We may update this Shipping Policy from time to time. Any changes will be posted on this page. Contact Us For any questions about shipping or delivery, please contact us at admin@royal-scent.co.za.